Any agency can refer a family to Strengthening Families. Families/whanau can also self-refer.
Families direct the process. They determine what information is shared and which agencies attend. At the initial meeting, the family/whanau talks about its priorities and the agencies explain how they can assist.
The family/whanau and agencies then work together to develop an action plan that reflects the family's priorities and includes a timeframe for action.
Periodic review meetings are held to ensure the action plan is working.